Privacy Policy
How we collect, use, and protect your information
Last updated: January 2026
1. Introduction and Controller Information
1.1 Who We Are
This Privacy Policy explains how Marmix SOFT SRL ("we," "us," "our") collects, uses, processes, and protects your personal data when you use our website and services.
Data Controller:
Legal Name: Marmix SOFT SRL
Registration Number (CUI): 43379669
Trade Registry: J40/16251/2020
EUID: ROONRC.J40/16251/2020
Address: Str. Lujerului 42J, Cod 061135, Bucuresti, Sector 6, Romania
Email: contact@marmixsoft.com
1.2 Our Commitment
Marmix SOFT SRL is committed to protecting your privacy and complying with:
- EU General Data Protection Regulation (GDPR)
- Romanian Law 190/2018 implementing GDPR
- ePrivacy Directive and Romanian implementing legislation
2. Personal Data We Collect
2.1 Contact and Communication Data
When you contact us or use our services, we may collect:
| Data | Purpose | Legal Basis |
|---|---|---|
| Name | Communication, service provision | Contract / Legitimate Interest |
| Email address | Communication, support | Contract / Legitimate Interest |
| Company name | Service customization | Legitimate Interest |
| Phone number | Support, verification | Contract / Legitimate Interest |
| Message content | Respond to inquiries | Legitimate Interest |
2.2 Website Usage Data
We automatically collect (with your consent for analytics):
- IP address (anonymized)
- Browser type and version
- Device information
- Pages visited and navigation patterns
- Referral source
2.3 Data We Do NOT Collect
We do NOT collect sensitive personal data including:
- Government ID numbers
- Financial account details
- Health or medical information
- Biometric data
- Information about children under 16
3. How We Use Your Data
3.1 Service Provision
We process your data to:
- Respond to inquiries and provide information
- Deliver contracted services
- Communicate about projects and updates
- Provide customer support
Legal Basis: Contract performance (GDPR Art. 6(1)(b)) or Legitimate Interest (Art. 6(1)(f))
3.2 Analytics and Improvement
With your consent, we use analytics to:
- Understand how visitors use our website
- Improve user experience
- Identify and fix issues
Legal Basis: Consent (GDPR Art. 6(1)(a))
3.3 Marketing (with consent)
With your explicit consent, we may:
- Send newsletters about our services
- Share product announcements
- Provide educational content
Legal Basis: Consent (GDPR Art. 6(1)(a))
You can opt out anytime by clicking "Unsubscribe" in any email or contacting us.
4. Who We Share Data With
4.1 We Do Not Sell Your Data
Marmix SOFT SRL does NOT sell, rent, or trade your personal data to third parties for their marketing purposes.
4.2 Service Providers
We use trusted service providers who process data on our behalf:
| Provider | Service | Location |
|---|---|---|
| Google Analytics | Website analytics (consent-based) | US (with SCCs) |
| Facebook/Meta | Marketing (consent-based) | US (with SCCs) |
| Cloudflare | CDN, security | Global |
4.3 International Transfers
For transfers outside the EU/EEA, we use:
- EU Standard Contractual Clauses (SCCs)
- EU-US Data Privacy Framework (for certified companies)
- Encryption and access controls
5. Data Retention
We retain personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 2 years after last contact |
| Contract/billing records | 7 years (tax law) |
| Analytics data | 14 months |
| Marketing consent | Until withdrawn + 2 years |
6. Data Security
We implement appropriate security measures:
- Encryption in transit (TLS/SSL)
- Access controls and authentication
- Regular security monitoring
- Staff training on data protection
7. Your Rights Under GDPR
You have the following rights:
Right of Access (Art. 15)
Know what data we hold about you and receive a copy
Right to Rectification (Art. 16)
Correct inaccurate or incomplete data
Right to Erasure (Art. 17)
Request deletion of your data ("right to be forgotten")
Right to Restriction (Art. 18)
Limit how we process your data
Right to Data Portability (Art. 20)
Receive your data in a portable format
Right to Object (Art. 21)
Object to processing based on legitimate interest
Right to Withdraw Consent (Art. 7)
Withdraw consent at any time
How to Exercise Your Rights
Contact us at contact@marmixsoft.com with subject "Privacy Rights Request".
We will respond within 30 days.
8. Cookies
We use cookies and similar technologies. See our Cookie Policy for details.
9. Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy. For material changes, we will:
- Post a notice on our website
- Update the "Last updated" date
- Notify you by email for significant changes
11. Supervisory Authority
If you believe we have violated your privacy rights, you can lodge a complaint with:
ANSPDCP (Romanian Data Protection Authority)
B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucuresti, Romania
Phone: +40 318 059 211
Email: anspdcp@dataprotection.ro
12. Contact Us
For questions about this Privacy Policy:
Email: contact@marmixsoft.com
Address: Marmix SOFT SRL, Str. Lujerului 42J, Cod 061135, Bucuresti, Sector 6, Romania
Version 1.0 | Effective Date: January 2026
Copyright 2025 Marmix SOFT SRL. All rights reserved.